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Troubleshooting Performance Reports

Quick troubleshooting
 
 

Issue

 

What to check

 

Cannot see Performance Reports tab

Confirm the signed-in user is Admin or Root.

Next disabled on view step (store)

For Store level, choose a rooftop from Select a rooftop before continuing.

Next disabled on cadence step

Pick a cadence and add at least one recipient (first, last, email).

Next disabled on metrics step

Select at least one metric tile in the inbound and/or outbound sections that appeared.

Editing a report

Open the row’s Edit action; the wizard reopens with saved values.